QuickBooks Remote Support - Connecting from Our Office to Your Office!
While you are sitting at your own desk, we can…
- Diagnose Problems
- Resolve Issues
- Answer QuickBooks Questions
- Provide Training
- Obtain copies of your QuickBooks data file
… All while you watch and interact with us!
Anytime, Anyplace, and Free!
This is one of the benefits of modern computer technology - that we can support you at anytime, wherever you are - using a technology called Remote Access, or Remote Support. It doesn’t cost you anything! As QuickBooks ProAdvisors, we have a special subscription to WebEx that allows us to connect to all of our clients' computers without you incurring any cost!
Easy, Safe, and Secure
This tool is so powerful, you don't have to install any software for us to connect to your computer, and we can make this connection to your computer if you simply click a link in an email we send you - it is that simple! Remote access is secure and offers the highest level of data encryption, 128-bit Secure Socket Layer (SSL). Ask us for more details. IT IS SAFE & SECURE!
Connect, View, Diagnose
After we connect to your computer, we can instantly view your QuickBooks file and "see" your issues firsthand rather than requiring you to explain technical jargon. We can then rapidly diagnose your QuickBooks problems, identify training issues and then provide you with such training. We can also record these training sessions for you to view later by creating a full audio, data and video audit trail. This is especially beneficial for times when you may forget the instructions received during a training session – you can simply replay your recording as a refresher.
Convenient and Affordable
This is both more convenient and more affordable than if we had to drive to your office every time you need our help. We work with you to determine the perfect balance between when it makes sense to work with you remotely from our office, and when we should work with you onsite - at your business.
Email
For many of our clients, email is a preferred way to submit questions and to report QuickBooks problems. The benefit to this method is that you receive a written reply that you can print and/or store on your computer for future reference. As necessary, we even include screenshots from QuickBooks to support our answers. This is especially helpful when the solution to your QuickBooks issue involves performing multiple steps. If your issue is too complex to solve through an email reply, we will respond to your email with a phone call and, as necessary, by connecting to your computer using WebEx Remote Support (as described above).